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Privacy Policy
Last Updated: 19-Feburary-2026
This Privacy Policy describes how Firebot (“Firebot,” “we,” “our,” or “us”), a product of Affinity Networks Limited (UK), collects, uses, processes, and safeguards information. Firebot is a patented, AI-native automation platform designed to automate firewall and network change management safely and compliantly.
By accessing or using the our Product and Platform, you acknowledge the practices described in this Privacy Policy.
Scope and GDPR Compliance
This policy is designed to comply with the UK General Data Protection Regulation (UK GDPR) and the EU GDPR. Firebot primarily acts as a Data Processor for our enterprise customers, who act as the Data Controllers.
Information We Process
We process the following categories of data:
- Technical Data: Firewall configurations, rule definitions, network topology metadata, and audit logs.
- Account Data: Names, professional email addresses, and contact details of administrative users for account management and billing.
- Integration Data: Workflow inputs from ITSM systems (e.g., ServiceNow) and network vendor credentials.
Legal Basis for Processing
Under GDPR, we process personal data based on:
- Contractual Necessity: To provide the Service as agreed in our Terms.
- Legal Obligation: To comply with regulatory and compliance reporting.
- Legitimate Interests: For the security of our platform and professional communication with enterprise users.
Data Subject Rights
Under the GDPR, individuals whose personal data we process (primarily your administrative staff) have the following rights:
- Right of Access: To request a copy of the personal data we hold.
- Right to Rectification: To correct inaccurate data.
- Right to Erasure (“Right to be Forgotten”): To request deletion of data when no longer necessary.
- Right to Data Portability: To receive data in a structured, machine-readable format.
- Right to Object: To object to processing based on legitimate interests.
To exercise these rights, contact our Data Protection Officer at privacy@firebot.co.uk.
Data Transfers and Sub-Processors
Firebot utilizes secure Azure cloud infrastructure.
Storage: Data is hosted in enterprise-grade environments.
International Transfers: Where data is transferred outside the UK/EEA (e.g., to our R&D arm, Ecode Networks India), we ensure “Appropriate Safeguards” are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission and the UK Information Commissioner’s Office (ICO).
Data Security and Retention
We implement high-level encryption and validation controls. We retain data:
- For the duration of the commercial agreement.
- As required by financial regulators for audit trails.
- In accordance with our internal data destruction policy upon contract termination.
Third-Party Integrations
Firebot integrates with Azure OpenAI, ServiceNow, Cisco, Fortinet, and others. We do not share personal data with these providers except where strictly necessary for automation (e.g., passing a user ID for a change request audit log).
Contact Information
For questions regarding this policy or our data practices, please contact:
- Data Protection Officer
- Affinity Networks Limited
- London, United Kingdom
- Email: info@firebot.co.uk
FireBot bridges the gap between network visibility and automated action, making modern security operations faster, safer, and smarter.
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Regina House, 69 Cheapside, London, EC2V 6AZ
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info@firebot.co.uk
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+44 7889 167936
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